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These terms and conditions apply to private consumers’ purchases of goods from Norph. It is not possible to use any VAT / CVR number on the webshop. If you buy as a business customer within the EU in this webshop, you must be responsible for VAT refunds. If you want to trade as a trader you can contact our customer service at hello@yourbrandpartner.dk
Norph is 100% owned by:
Tine Hvolby Photography
Vindingvej 99
7100 Vejle
Denmark
CVR .: 33118589
Email: hello@norph.dk
Please note that customs duties abroad are not included in the price and will therefore be imposed upon receipt of order in that country. As a consumer, you are assigned responsibility for customs and payment.
As a customer or interested, you are always welcome to contact us at hello@yourbrandpartner.dk
We will then return as soon as possible – however within 1-7 working days.
Founder / Managing Director / COO
Tine Hvolby
tine@yourbrandpartner.dk
B2B & Sales Manager
Keld Møller
keld@yourbrandpartner.dk
Customer Service
Marlene Juhl Pedersen
marlene@yourbrandpartner.dk
If you have questions about your order, you are always welcome to write to us at hello@norph.dk Should we experience a delay in your order, you will be contacted.
If you have questions about delivery or tracking, please contact hello@norph.dk
Delivery times
Scandinavia: 2-7 working days
Europe: 3-8 working days
Overseas: 10-14 business days
You pay via a secured system through the service ePay and/or Shopify Payments. Payment by card will be deducted from your account when the item is being processed. All our orders are produced immediately after you place an order. Our production works according to POD – Print on Demand – your order is printed a few minutes after it has been completed via the webshop.
Therefore, you will be able to see that the amount has been pulled from your account relatively shortly after- as your order is already being processed and thus is ongoing.
As a customer of Norph, you have a 24 month right to make a complaint. The customer must complain within a reasonable time, which is within 2 months after the customer has established the error or defect. If this is relevant, please contact hello@norph.dk – always attach photos of the product.
Have you received your goods damaged?
Send photo documentation of the shipment inside and outside.
Make sure the package label is visible on the image.
Contact our complaints department directly at hello@norph.dk
Creation of complaint and treatment takes 4-10 working days.
We do not require a return shipment for damaged products.
You have from the time you receive the product and 14 days ahead the opportunity to exchange your product. However, only in undamaged condition! All postage of return shipments is paid by the customer. Please contact hello@norph.dk with tracking on the shipment so we can track the order. All return shipments should be directed to:
Norph
Att: Claim
Vindingvej 99
7100 Vejle
Refund of amounts will take up to 14 business days.
At Norph we make reservations for typing and typing errors as well as any color change.
Unfortunately, we do not accept discount codes on already discounted products.
Norph understands and respects the importance of privacy on the Internet. Norph will not disclose information about customers / users to third parties unless necessary to implement a transaction. Norph will not sell your name, address, email address, credit card or personal data to any third party without your prior permission.
Please read our Privacy Policy.