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Terms and Conditions

1. General

These terms and conditions apply to private consumers’ purchases of goods from Norph. It is not possible to use any VAT / CVR number on the webshop. If you buy as a business customer within the EU in this webshop, you must be responsible for VAT refunds. If you want to trade as a trader you can contact our customer service at

Norph is 100% owned by:

Tine Hvolby Photography

Vindingvej 99
7100 Vejle

CVR .: 33118589


2. Customs

Please note that customs duties abroad are not included in the price and will therefore be imposed upon receipt of order in that country. As a consumer, you are assigned responsibility for customs and payment.

3. Contact

As a customer or interested, you are always welcome to contact us at

We will then return as soon as possible – however within 1-7 working days.

Founder / Managing Director / COO
Tine Hvolby

B2B & Sales Manager
Keld Møller

Customer Service
Marlene Juhl Pedersen

4. Delivery

If you have questions about your order, you are always welcome to write to us at Should we experience a delay in your order, you will be contacted.
If you have questions about delivery or tracking, please contact

Delivery times
Scandinavia: 2-7 working days
Europe: 3-8 working days
Overseas: 10-14 business days

5. Payment

You pay via a secured system through the service ePay and/or Shopify Payments. Payment by card will be deducted from your account when the item is being processed. All our orders are produced immediately after you place an order. Our production works according to POD – Print on Demand – your order is printed a few minutes after it has been completed via the webshop.

Therefore, you will be able to see that the amount has been pulled from your account relatively shortly after- as your order is already being processed and thus is ongoing.

6. 24 month warranty

As a customer of Norph, you have a 24 month right to make a complaint. The customer must complain within a reasonable time, which is within 2 months after the customer has established the error or defect. If this is relevant, please contact – always attach photos of the product.

7. Complaint

Have you received your goods damaged? 
Send photo documentation of the shipment inside and outside.
Make sure the package label is visible on the image.
Contact our complaints department directly at
Creation of complaint and treatment takes 4-10 working days.

We do not require a return shipment for damaged products.

8. Exchange / return

You have from the time you receive the product and 14 days ahead the opportunity to exchange your product. However, only in undamaged condition! All postage of return shipments is paid by the customer. Please contact with tracking on the shipment so we can track the order. All return shipments should be directed to:

Att: Claim
Vindingvej 99
7100 Vejle

Refund of amounts will take up to 14 business days.

9. Reservation

At Norph we make reservations for typing and typing errors as well as any color change.

10. Offer

Unfortunately, we do not accept discount codes on already discounted products.

11. Privacy Policy

Norph understands and respects the importance of privacy on the Internet. Norph will not disclose information about customers / users to third parties unless necessary to implement a transaction. Norph will not sell your name, address, email address, credit card or personal data to any third party without your prior permission.
Please read our Privacy Policy.