These terms and conditions apply to purchases of goods made by private consumers from Norph. You cannot enter a VAT or CVR number in the online store. If you are a business customer within the EU making a purchase in this online store, you are responsible for VAT refunds. If you wish to make a purchase as a business, please contact our customer service at hello@yourbrandpartner.dk
Norph is 100% owned by:
Tine Hvolby Photography
Vindingvej 99
, 7100 Vejle,
, Denmark
CVR No.: 33118589
Email: hello@norph.dk
Please note that customs duties in other countries are not included in the price and will therefore be charged upon receipt of the order in that country. As a consumer, you are responsible for customs duties and payment.
Whether you are a customer or simply interested, you are always welcome to contact us at hello@yourbrandpartner.dk
We will then get back to you as soon as possible—within 1–7 business days.
Founder / Managing Director / COO
Tine Hvolby
tine@yourbrandpartner.dk
B2B & Sales Manager
Keld Møller
keld@yourbrandpartner.dk
Customer Service
Marlene Juhl Pedersen
marlene@yourbrandpartner.dk
If you have questions about your order, you are always welcome to email us at hello@norph.dk. Should there be a delay with your order, we will contact you.
If you have questions about delivery or tracking, please contact hello@norph.dk
Delivery times
n Scandinavia: 2–7 business days
in Europe: 3–8 business days
Overseas: 10–14 business days
You pay via a secure system through the ePay and/or Shopify Payments services. Card payments will be charged to your account when the item is being processed. All our orders are produced immediately after you place an order. Our production operates on a POD (Print on Demand) basis—your order is printed a few minutes after it is completed through the online store.
Therefore, you will see that the amount has been deducted from your account relatively soon afterward—as your order is already being processed and is therefore in progress.
As a Norph customer, you have the right to file a complaint for 24 months. The customer must file a complaint within a reasonable time—specifically, within 2 months after the customer has identified the error or defect. If applicable, please contact hello@norph.dk—always include photos of the product.
Did you receive your items damaged?
Send photos of the inside and outside of the package.
Make sure the shipping label is visible in the photo.
Contact our customer service department directly at hello@norph.dk
It takes 4–10 business days to process your complaint.
We do not require a return shipment for damaged products.
You have 14 days from the date you receive the product to exchange it. However, it must be in undamaged condition! The customer is responsible for all shipping costs associated with returns. Please contact hello@norph.dk and provide the tracking number for the shipment so we can track the order. All returns should be sent to:
Norph
Attn: Claim
Vindingvej 99
7100 Vejle
Refunds will take up to 14 business days.
At Norph, we reserve the right to make corrections for typing errors and any changes in color.
Unfortunately, we do not accept discount codes on products that are already on sale.
Norph understands and respects the importance of privacy on the Internet. Norph will not disclose information about customers or users to third parties unless it is necessary to complete a transaction. Norph will not sell your name, address, email address, credit card information, or personal data to any third party without your prior consent.
Please read our Privacy Policy.
